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Privacy Policy
This Privacy Policy explains how Wonaco Casino may collect, use, store and share information when players visit the website, create an account, use casino services or contact support. We aim to handle personal information responsibly and transparently. By using the website, players acknowledge that information may be handled as described below, subject to applicable Australian privacy requirements and other legal obligations.
Information we may collect
The information collected depends on how a player uses the website and the services available through it. Some information is provided directly by the player, while other information may be collected automatically when the website or account is used. We seek to collect information that is reasonably necessary for operating the casino service, meeting legal responsibilities and providing assistance.
Account and contact information
When a player registers or updates an account, we may handle details such as a name, date of birth, residential information, username, password, contact details and account preferences. We may also keep records of communications with support, requests made through the website, responsible gambling settings and information supplied when a player asks for help. This information helps us create and administer an account, communicate with players and provide requested services.
Identity and verification information
To verify identity, age, eligibility or account ownership, we may request documents or other information. This can include identity documents, proof of address, information about payment ownership and related verification material. Verification information may be checked using suitable processes or service providers. These checks help protect players, prevent account misuse, reduce fraud and support compliance with obligations that apply to online gambling services.
Payment and transaction records
We may handle information about deposits, withdrawals, wagering activity, account balances, transaction history, payment methods and related outcomes. Payment information may be processed through payment providers, and we do not necessarily receive or store complete payment credentials. Transaction records help us operate the account, resolve payment enquiries, identify unusual activity, maintain accurate records and meet legal and financial obligations.
Device, usage and cookie information
When a player visits or uses the website, we may collect technical information such as an internet protocol address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, access times and interactions with website features. We may also receive information about how players arrive at and navigate the website. This information can help maintain security, understand website performance, troubleshoot issues and improve the player experience.
Information from other sources
Where appropriate, information may be received from payment providers, verification services, fraud prevention services, technology providers or other parties involved in delivering the service. We may also receive information when a player contacts us through a support channel or when a player gives permission for information to be shared with us. We expect information received from third parties to be handled in accordance with applicable requirements.
How we use information
Personal information may be used for the following purposes. The exact use will depend on the information involved, the service requested and the legal or operational circumstances.
- Creating, maintaining and administering player accounts.
- Processing deposits, withdrawals and other account transactions.
- Confirming identity, age, account ownership and eligibility to use the service.
- Carrying out anti-fraud, anti-money-laundering, security and risk checks.
- Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
- Providing customer support, responding to questions and resolving complaints or account issues.
- Communicating about account activity, service notices, security matters, changes to terms or important operational information.
- Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
- Understanding how the website is used and improving its content, functionality, safety and performance.
- Managing responsible gambling features, player protection processes and related requests.
- Meeting legal, regulatory, court, tax, accounting and other formal obligations.
- Establishing, exercising or defending legal rights and protecting the interests of players, the website and other persons.
We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law. Where consent is used as the basis for a particular activity, a player may withdraw that consent as described in the section below. Withdrawing consent does not affect processing that is necessary for account operation, security, legal compliance or other lawful purposes.
Sharing information
Information may be shared with organisations that help operate and secure the casino service. These may include payment processors, identity and verification providers, fraud prevention services, information technology and hosting providers, customer support platforms, professional advisers and business or legal service providers. Information may also be disclosed where necessary to comply with a valid legal request, protect safety, investigate suspected wrongdoing or meet an applicable obligation.
Service providers are expected to handle information only for appropriate purposes and with suitable safeguards. Some providers may process information in another country. Where information is handled across borders, reasonable steps are taken to support appropriate protection, subject to applicable requirements.
Cookies, security and storage
Cookies and similar technologies
The website may use cookies and similar technologies. Cookies are small files or data elements stored on a device. Some are needed for core functions, such as keeping a player signed in, remembering selected settings, supporting security and helping pages work correctly. Other cookies may help us understand website use, measure performance, personalise content or support marketing activity, where permitted.
Players can manage or delete cookies through their browser settings. Blocking or deleting some cookies may affect website functionality, account access or the way certain features operate. Browser controls differ between devices and browsers, so players should check the relevant browser instructions for more information.
Security measures
We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, authentication processes and secure transmission methods where appropriate. No internet service, electronic storage method or transmission can be guaranteed to be completely secure. Players should keep account credentials confidential and contact support promptly if they suspect unauthorised access.
Keeping information
Personal information is kept for as long as reasonably necessary for the purposes described in this policy. The length of time depends on the type of information, why it was collected, whether an account remains open, whether an issue is being investigated and whether a dispute or legal matter exists. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Children and age requirements
The service is intended for adults who meet the applicable age and eligibility requirements. We do not knowingly invite children to create gambling accounts. If information is provided by a person who is not eligible to use the service, it may be removed or handled as required by law once the issue is identified.
Your privacy rights and how to contact us
Depending on the circumstances and applicable law, players may have rights concerning their personal information. These rights can include asking for access to information held about them, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications. A request may be subject to identity checks, legal exceptions, security requirements or the need to retain certain records.
Making a data request
To ask for access to your data, correction of your data, deletion of your data, or to withdraw consent to marketing, contact support@wonacocasino.win. Please explain the request clearly and provide enough information for us to identify the relevant account or records. We may ask for reasonable information to confirm identity before responding. This protects account holders and helps prevent unauthorised disclosure.
If a player withdraws marketing consent, promotional messages should stop within a reasonable period. Account, service, security and legal communications may still be sent where they are necessary or permitted. Players may also use an unsubscribe option included in a marketing message when available. Stopping marketing communications does not delete an account or remove records that must be retained.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The current version will be made available on the website, with the effective date or other update information where appropriate. Players should review this page periodically. Continued use of the website after an update may indicate acknowledgement of the revised policy, subject to any notice or consent requirements that apply.
Questions and concerns
Players who have questions about this Privacy Policy or concerns about how their information is handled can contact support@wonacocasino.win. We will consider privacy enquiries and take reasonable steps to address concerns in line with applicable requirements and the circumstances of the request.